I got the rudest e-mail from a customer that I want to share with you, I feel so sad for this puppy- because this person just sounds horrible to me. I have asked her to return him to us- but she won't:
We bought a dog from you and are very disappointed-
For the first six weeks we hand fed him boiled organic chicken breast, rice and Pedialyte because he was a picky eater and I slept on the floor with him to make sure he kept quiet. Also, he would sit with his head hanging down and every time he would raise his head he would grunt and snort, he sounds like he is growling at people and it scares them. He shows no interest in surroundings or smells like horses or cows or other dogs, it is like nothing bothers him or he is too stupid to notice the other animals. By process of elimination and much work with the Vets, we found out that he is completely allergic to all corn and corn byproducts. None of the three Vets have been able to pinpoint the grunting/snorting problem and have suggested acupuncture and/or going to CSU which we haven't done yet. He is in a harness outside instead of a collar so there is no pressure on his neck and nothing inside. None of the Vets will put him under anesthetic to neuter him because he had allergic reactions to his puppy and permanent shots, so it looks like we will have to keep him intact. (he is under our constant supervision so I don't think there is a problem)
I agree that he is a good looking dog with a good looking head although after seeing his parents I don't think the muzzle/jowls is what you would have wanted and he is actually smaller than his mother. Maybe it is just Grady, but he does not retain commands or vocabulary and has been very slow to reach stages of maturity. I work with him every day and it's like starting over every day. We have talked to two come-to-the-house-trainers but neither really wants to work with this breed. So, it has been a long 10 months and we still have a dumb dog who is apparently going to remain snorty and dumb and we have a bleak outlook for improvement in intelligence.
No, he has not turned out to be what we expected but we still chose him to be in our home and will have to adjust to what he is . It is similar to having a retarded child- we will deal with him. I do not want to return him because I made the commitment to have this dog. I have since gotten feedback that I am expecting too much from a European Golden as they are known to not be very bright. I was comparing this pup to 30 years of American Goldens and their development and I did not know that these could not be trained the same way.
His muzzle is too short and jowls too long. He can hardly get a decent drink or water without it falling out of his mouth even with raised dishes. I told my Vet that this dog is "slow"and what did they know about this kind of dog. The above info is what I received. I will now proceed accordingly.
I believe that this puppy was the last in the litter for a reason we were the suckers that got him. You knew he was stupid and ugly and you still sold him to us.
He is a year old and still drools and is impossible to potty train because he is so stupid. He has not developed properly physically, he weighs 60 pounds at one year and is the most stupid canine I have had in 55 years. He can't even chase a ball- he just watches it roll away from him.
I would never, ever recommend your operation to anyone and I have given that information to the Golden Clubs in this area.
You should be ashamed of yourself.
The only phrase that comes to mind is...."Mean people suck" Poor Grady.
The Only Child Syndrome
2 weeks ago